Our research shows that ineffective front-line managers contribute greatly to low employee engagement, poor productivity, high turnover, and ultimately to low patient satisfaction. On the contrary, when healthcare organizations have talented people leading their departments, employee engagement and productivity go up, turnover decreases and patient satisfaction rises. According to Tom Olivo, president of Success Profiles, “The capability of front-line managers is the most important performance driver as well as a key predictor of employee satisfaction.”
The HPS Performance Management System will assess and define four levels of front-line manager performance and provide a structured approach to help you achieve your goals, one department at a time. Underleveraged leaders (i.e., those who are succeeding to excelling) and overleveraged leaders (i.e., those who struggling to failing) will receive customized prescription guidelines.
Ultimately, a decision must be made whether or not leaders and managers are achieving the desired performance results or falling short. This can be done with a balanced set of performance metrics or a simple assessment based upon valid evidence that the manager is excelling, succeeding, struggling or failing. With the crisis facing the healthcare industry and with so much at stake, how much longer can you afford to allow mediocre performance?
For a customized proposal, please contact us today. For more information on performance management, please access the links below:
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